Last Updated: 3 Jan 2024
Thank you for choosing MakSaya. We take pride in delivering high-quality products to your doorstep. Your satisfaction is our priority. Please read our return and refund policy carefully.
You may request a refund only in the event of receiving damaged or defective products directly resulting from issues within our control. Refunds will not be granted for items damaged during transit by the courier service. To be eligible for a refund, the following conditions must be met:
Damaged or Defective Products: You must provide evidence (such as clear photographs) clearly showing the damage or defect of the product due to a fault in our processing or packaging.
If your return meets the eligibility criteria, you can request a refund by contacting our customer support team within 3 days of receiving the damaged or defective product. Please provide the following information when you contact us:
- Your order number.
- Clear photographs or other evidence of the damaged or defective product.
- A brief description of the issue.
Once your request is received and verified, we will initiate the refund process. Please note that it may take some time for the refund to be processed, and the time it takes for the credit to be reflected in your account may vary depending on your payment method and financial institution.
You are not required to return the product for a refund. As such, there are no return shipping costs associated with your claim.
If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but if your order has already been processed or shipped, we may not be able to cancel it.
To initiate a refund claim or if you have any questions regarding our return and refund policy, please contact us at Hubungi Kami